"One of the benefits of being on concierge is that we get to drive all the nice cars such as Porches as well as making the guests feel welcome."

Hotel Porter Hi my name is Christian Burke and I am a porter at a four star hotel in Leeds. I have been at the hotel for 12 months and enjoy my role in Concierge. One of the benefits of being on concierge is that we get to drive all the nice cars such as Porches as well as making the guests feel welcome. A career in hotel and leisure has many benefits including the fact that you can enjoy a variety of jobs as you move through the ranks and become whatever you want to be. For example I could move into reception if I wanted to, you also get benefits for staying in hotels at reduced rates. I am currently a student studying at Leeds University. My future career plans are to become a team leader and then a HOD and in 5 years time become a General Manager of a small hotel somewhere.

A Day in the Life

• Arrive on shift at 7.00am
• Quick handover of today’s details
• Bring out the ordered cars that have been parked
• Help guests with luggage and general inquiries
• Have lunch break (half hour) in canteen
• Keep lobby area neat and tidy
• Keep the leaflets stocked up
• Park any guests cars arriving

Background and Training

For this position you need:

• Ideally be a driver
• Good interpersonal skills
• Good sense of humour
• Ability to deal with stressful situations and keep cool when under pressure

Career Progression

Progression to shift leader/supervisor within the hotel or company wide.

Qualifications Needed

No formal qualifications are need as on the job training will be given leading to nationally recognised qualifications such as NVQ/SVQ.

Qualities Needed

Good communication skills interested in working with people. Have a practical common sense approach to problems.